What are your hours of operation? Our business hours are as follows: Monday-Saturday: 9:00-5:00.
Do you have a local store? Yes, we do have a store where you can explore our offerings. We do not offer local pickup option, yet, but feel free to visit us.
Can I just walk in and shop? Absolutely! While we focus more on packaging and shipping, customers are welcome to visit our location to place orders or seek assistance from our team.
How can I contact you? You can reach us through info@txdtftransfers.com. We’re here to assist you with any inquiries or concerns.
Do you offer wholesale or bulk discounts? Yes, we offer bulk pricing discounts on select products. Discounts will automatically apply at checkout when you add qualifying quantities.
Do you have any active discounts or coupon codes? We frequently share exclusive deals on our website and social media channels. Keep an eye out for special offers!
What payment methods do you accept? We accept credit and debit cards, PayPal, and Shop Pay, ensuring a convenient checkout process for our customers.
Do you ship internationally? We offer shipping in US and we do not ship internationally, yet.
How do I place an order? Orders can be placed directly on our website by selecting your items, choosing sizes, colors, and quantities, and proceeding through checkout.
Can I change or add to my order? If your order has not yet been processed, contact us, and we’ll do our best to accommodate your request.
How can I track my order? If your order has been processed, click "Track Your Order" from header menu and filling the necessary information (Option 1: Order Number and Email/Phone Number, Option 2: Track Number), you can track your order easily.
Is my payment information safe with you? Absolutely. We use industry-standard security measures, including SSL encryption, to ensure your payment information is protected.
What are your shipping rates? Shipping rates depend on your location and the selected shipping method. You can view the exact rates during checkout.
Can I change my shipping address after placing an order? Changes can only be made if your order has not yet been shipped. Contact us as soon as possible for assistance.
What should I do if my order is delayed or lost? If your order is delayed, please refer to the tracking information provided. For lost packages, contact us for further resolution.
What is your return policy? Items can be returned within [Insert time period]. Products must be in new, unused condition to qualify for a return.
How do I start a return? To initiate a return, contact us with your order details, and we’ll guide you through the process.
What sizes and materials do you offer? We offer various sizes and materials depending on the product. Please check the product descriptions for details.
Do your products work with cutting machines like Cricut and Silhouette? Yes, our products are compatible with popular cutting machines, making them easy to use for your projects.
What’s the difference between adhesive vinyl and heat transfer vinyl (HTV)? Adhesive vinyl is like a sticker with a backing, ideal for surfaces like glass and metal. HTV is applied with heat and is designed for fabric.
Can I reorder a custom design? Yes, you can reorder custom designs. If any changes are needed, please contact us before placing the reorder.
What file format do I need for custom designs? We recommend PNG files with a transparent background, at least 300 dpi for the best results.
Can I edit a custom design after submitting it? Unfortunately, once a design is submitted, edits cannot be made. Please review your file carefully before submission.
How long do custom orders take? Custom orders typically take 1-2 business days to process. You’ll receive updates as your order progresses.
FAQs
Got More Questions?
Check out our FAQs for quick answers to common questions about our products, orders, and services. If you need further assistance, feel free to email us at usadtftransfer@gmail.com —we’re here to help!
